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Home > General Information

Additional Printing Charges

Screen / Pad Printing
   QTY 50 100 500 2500+(v)
Pens $0.30 $0.25 $0.25 $0.25
All other products $0.75 $0.60 $0.50 $0.45
Chairs Additional location run charge $1.00(v)

PMS matching available at $25(v) per color.

Setup Charge $45(v) per color, per location
Repeat Orders $25(v) per color, per location
Copy Changes $45(v) per color, per copy
Ink Change $15(v)
E-mail / Fax Proof $10(v)
*Pre-production Proofs $35(v) per color, per location
*Pre-production proofs are $35(v) per color, per location, $45(v) plus the cost of requested items. No additional screen or setup charges are incurred once pre-production proof has been approved.
Laser Engraving
    ITEM RUN CHARGES
Bamboo / Wooden Housewares $1.25(v)
Business Card Holders $0.75(v)
Drinkware $0.75(v)
Photo Frames $0.75(v)
Aluminum Power Banks $0.60(v)
Knives / Multi-tools $0.60(v)
Key Tags $0.40(v)
Metallic Pens $0.25(v)

Personalization $2.00(v)
Oxidation / Chrome Etching $0.30(v)
Setup Charge $45(v) per color, per location
Repeat Orders $25(v) per color, per location
Copy Changes $45(v) per color, per copy
Ink Change $15(v)
E-mail / Fax Proof $10(v)
*Pre-production Proofs $35(v) per color, per location
*Pre-production proofs are $35(v) per color, per location, $45(v) plus the cost of requested items. No additional screen or setup charges are incurred once pre-production proof has been approved.
Full Color Heat Transfer

Run charge is $1.25(v) per piece, per location with a minimum of 250 pieces.

Setup Charge $45(v) per color, per location Ink Change $15(v)
Repeat Orders $25(v) per color, per location E-mail / Fax Proof $10(v)
Copy Changes $45(v) per setup, per copy *Pre-production Proofs $35(v) per color, per location
*Pre-production proofs are $35(v) per color, per location, $45(v) plus the cost of requested items. No additional screen or setup charges are incurred once pre-production proof has been approved.
Debossing Full Color Laminate & Epoxy Dome Decals

Run charge varies, please see individual items.

Setup Charge $45(v) per color, per location Ink Change $15(v)
Repeat Orders $25(v) per color, per location E-mail / Fax Proof $10(v)
Copy Changes $45(v) per setup, per copy *Pre-production Proofs $35(v) per color, per location
*Pre-production proofs are $35(v) per color, per location, $45(v) plus the cost of requested items. No additional screen or setup charges are incurred once pre-production proof has been approved.
Debossing Debossing
   QTY 25 100 500 2500+(v)
Padfolios/
Organizers
$2.00 $1.85 $1.65 $1.50
Setup Charge $150(v) per color, per location
Repeat Orders $75(v) per color, per location
Copy Changes
(Metallic silver & gold only.)
$2.50(v) per color, per copy
E-mail / Fax Proof $10(v)
*Pre-production Proofs $35(v) per color, per location
*Pre-production proofs are $35(v) per color, per location, $150(v) die charge plus the cost of requested items. No additional screen or setup charges are incurred once pre-production proof has been approved.
Embroidery
    ITEM RUN CHARGES
OVER 5,000 STITCHES
Blankets $0.38(v) per 1000 stitches
Digitizing / Tape Charge $90(v)
Additional Tape Charge $15(v) per 1000 stitches over 5000
E-mail / Fax Proof $10(v)
*Pre-production Proofs $35(v) + tape charge + unit cost
*Pre-production proofs are $35(v) plus $90(v) tape charge and cost of requested items.

Orders

  • Purchase Orders are accepted via fax or e-mail. Phone orders are not accepted.
  • All orders are accepted subject to our standard delivery terms. If for any reason, ACE Products cannot meet the required delivery, an ACE representative will contact you.
  • All orders are acknowledged via fax or e-mail.
  • All changes to orders must be submitted in writing via fax or e-mail.

Production Time/Rush Service

  • Blank goods ship within 24-48 hours.
  • Normal production time for imprint orders is approximately 5-7 working days for catalog quantities after art approval.
  • Production time is based upon stock availability at time of order and credit approval.
  • RUSH service available on most products. Please check website or contact factory for additional details.

To qualify for Rush Service(24-Hour or 3 Day Service)

  • Order must specify ACE RUSH; otherwise orders will ship with standard production time of 5-7 working days.
  • Order must be received by 11:00 am PST. (If order is received later, rush service starts the following day).
  • All orders are subject to credit approval. For customers who are required to prepay, production begins upon receipt of payment.
  • RUSH service begins upon receipt of order, art & complete instructions.
  • Submit artwork per required guidelines below.

Pricing

  • Prices include a one color, one position imprint, unless otherwise specified.
  • BLANK GOODS: Please use EQP pricing.
  • CATALOG PUBLISHED PRICING: Please note due to cost fluctuations, prices are subject to change.
  • LARGE QUANTITIES: Please call factory for pricing and delivery.
  • CO-OP PRICING: Available on all items. Please call factory for more information.
  • OVER & UNDER RUNS: Every effort is made to ship exact quantity. Factory reserves the right to ship 5% over or under quantity ordered and bill accordingly.
  • If any promotions or specials are being used, please specify special code on P.O. Pricing will not be adjusted once order is processed by factory.
  • LESS THAN MINIMUM: $40.00(v) available on most items. Absolute minimum is 50% of the smallest catalog quantity of the item.

Special Services

  • Gift Wrapping: Please call factory for quote.
  • Battery insertion: $0.15(v) per battery.
  • BATTERIES: Batteries included only in items specified. Cost for batteries:
    "AAA" - $0.25(v); "AA" - $0.25(v); "C" - $0.40(v), "D" - $0.50(v). Most button cell batteries - $0.25(v)
  • PEN REFILLS – Black medium point ink refill is our standard refill color on all pens. Blue ink refill substitution available at an additional cost of $0.25(v)/pen.
  • Photo Inserts: $0.75(v) per photo.

Samples

  • To ensure products meet expectations and standards, we recommend ordering a product sample prior to placing the order.
  • SAMPLES: Samples are not returnable and are billed at end quantity price plus freight.

Packaging

  • Pens & Bags: Bulk packed.
  • All other items: Gift Boxed (Boxes may vary between a white box, silver box, kraft box or a picture box).
  • Special packaging available for pens. Please click on "PEN PACKAGING" on the left menu for further information.

Artwork

  • ELECTRONIC ART: Preferred method for receipt of art is via e-mail. Please e-mail artwork to art@aceproductsusa.com. Art may be sent on a CD or a USB Drive. Please reference your purchase order number and company name along with your art. Please fax/e-mail a copy of your artwork along with your order. Please convert all text to outline or vector format before sending your art. Accepted Formats for Art: PDF, AI, CDR, EPS, TIFF or High Resolution JPG (300dpi or better) for 1 color only. Please send art in PC format for Illustrator CS5, Corel Draw 12.0 or Photoshop CS5.
  • Art will be held on file for repeat setups for 24 months.
  • Artwork will be sized for best appearance unless otherwise specified. If artwork requires touch-ups or alteration, we reserve the right to modify the artwork and charge accordingly.
  • Factory requires 1/16" registration tolerance for multi color imprints.
  • Artwork will be billed at $40(v) per hour.
  • TYPESETTING: $10.00(v) minimum charge.

Shipping

  • F.O.B. Anaheim, California 92807
  • Please specify shipping method on your purchase order.
  • Orders will be shipped via UPS Ground or via LTL carrier unless otherwise specified. Insurance charges are added to each carton when shipping via UPS or other common carriers.
  • All shipping claims are between customer and carrier once goods are shipped, whether customer or factory selects carrier.
  • DROP SHIPMENTS: $6.25(v) per location plus shipping charges. First location included.
  • EXPORT SHIPMENTS: $25.00(v) per location plus shipping charges. All duties, taxes, and entry fees are the customer's responsibility. Duties & taxes may be billed at a later date by UPS, Fedex or other carriers and are the customer's responsibility.
  • U.S. MAIL SHIPMENTS: $25.00(V) charge applies to all shipments being sent via Post Office.

Terms

  • Net 30 days to approved accounts.
  • New Customer terms: ORDER MAY REQUIRE PREPAYMENT OR DEPOSIT.

Returns/Cancellations

  • Customer must inspect all goods immediately upon arrival, and within 7 days, give written notice to ACE Products of any claim. If the customer fails to give notice within 7 days, the customer has accepted and is bound to pay for the goods. No cancellations on USB Flash Drives or Digital Frames.
  • All returns must receive prior authorization from factory. Merchandise must be in original cartons.
  • All freight costs incurred are customer's responsibility.
  • RESTOCKING: 10% on blank goods; no returns on imprinted merchandise.
  • All cancellations must be submitted in writing. Customer will be charged all costs incurred until the date of cancellation.
  • Customer is responsible for freight, both to and from the factory. Prior authorization is required to return any goods.

Disclaimer

  • This catalog supersedes all previous catalogs, prices and items.
  • All prices and product details are subject to change without notice due to fluctuations in international exchange rate of the U.S. Dollar.
  • ACE Products shall not be responsible for the inability to ship any order due to quota restrictions, clearing through Unites States customs, Homeland Security inspections, or freight delays.
  • All artwork, designs and trademarks shown imprinted on the products are reproduced only as examples to illustrate the basic product and its ability to include messages and art on them. Products displayed are not intended to represent that they are either endorsed or produced for the owners of the artwork, design or trademarks.
  • All artwork displayed is the property of the respective companies.
  • ACE Products cannot duplicate any artwork shown for anyone other than the original distributor.
  • ACE Products is not responsible for any typesetting errors in this catalog.
  • In some cases product design or shade of color may be changed after the print of this catalog.
  • Colors & textures of certain products may vary due to the manufacturing process or characteristic of material

Customers Warranty

  • Customer warrants that they have the right to use the artwork, logos that are requested to be placed on ACE Products merchandise.
  • Customer warrants that it shall defend, indemnify, and hold harmless ACE Products and its employees and agents against any claims for damages and costs, including but not limited to Attorney's fees and costs, in any cause of action including, but not limited to an infringement action as a result of imprinting the artwork.

Imprint Colors: All standard colors are available including metallic silver & gold. See chart below for PMS equivalents.
PMS chart is based on white background, accuracy can't be guaranteed on colored surfaces. A product proof is recommended.

Pantone
113
Citron Yellow
Pantone
123
Medium Yellow
Pantone
137
Athletic Gold
Pantone
172
Orange
Pantone
186
Bright Red
Pantone
202
Burgundy
Pantone
2375
Pink
Process
Cyan
Cyan
Pantone
Reflex Blue
Reflex Blue
Pantone
282
Navy Blue
Pantone
2685
Violet
Pantone
355
Kelly Green
Pantone
356
Forest Green
Pantone
334
Emerald Green
Pantone
4695
Dark Brown
Pantone
321
Teal
Pantone
877
Silver
Pantone
871
Gold
White
White
Pantone
Cool Gray 7
Cool Gray 7
Process
Black
Black

Please note colors shown above are only for reference. Some colors may not appear the same as your Pantone chart due to monitor calibration.Imprint colors on actual products may vary slightly depending on the background color.

California's Proposition 65 FAQs

You may have seen warning labels on some of our products sold in California. These labels were added to ensure compliance with California’s Proposition 65. Please read below for more information about Prop 65 and the testing and safety of our products.

What is Prop 65?
In 1986, California voters approved an initiative called the Safe Drinking Water and Toxic Enforcement Act - better known as Proposition 65. This proposition requires companies to place warning labels on products containing certain levels of substances. Each year a list of these substances is updated and published. The list has grown to include over 800 substances and includes additives or ingredients in pesticides, common household products, food, drugs, dyes, solvents, and heavy metals.

Does the Prop 65 label mean these products are unsafe?
No. Our products are tested and safe. We also choose manufacturers and suppliers who are compliant with the FDA regulations and are issued a Certificate of Analysis to confirm composition.

Do I have any reason to be concerned?
You should always be aware of product warnings and your exposure to toxic chemicals and their impact on your health. As the State of California’s own Prop 65 website states, “A Proposition 65 warning does not necessarily mean a product is in violation of any product-safety standards and requirements.”

Keep in mind that a warning label does not automatically mean the product is unsafe to use.

Why did you decide to put the warning label on certain products?

ACE PRODUCTS USA is committed to complying with all federal and state laws, including Prop 65.We strive to produce the highest quality promotional products. We will not compromise the quality of our products under any circumstance; therefore, we have made the choice to place the warning labels on particular products.

We hope this information is helpful. If you have any questions regarding Proposition 65 please contact our Customer Service team.

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